Privacy Policy

Introduction

ep789c ("the Platform", "the Operator", "we", "us", "our") operates the online sportsbook and casino accessible at https://ep789c.cam. This Privacy Policy applies to all persons who visit, register with, or otherwise interact with the Platform, including players accessing the service from Pakistan.

By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, which together govern your overall relationship with ep789c.

We are committed to processing personal data in a manner that is lawful, fair and transparent. If you have questions about this policy or wish to exercise any of your data rights, the contact details in Section 14 apply.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person. This includes your name, email address, date of birth, device identifiers, and financial details.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure and deletion.
• "Data Subject" means the individual whose Personal Data is being processed — in this context, you, the registered Player.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this context, ep789c.
• "Third Party" means any organisation or individual other than the Operator and the Data Subject.
• "KYC" means Know Your Customer identity verification procedures.
• "Cookies" means small data files stored on your device by your browser when you visit the Platform.

Data We Collect

3.1 Information You Provide Directly

When you register, verify your account, deposit funds, or contact our support team, we may collect:

• Full legal name and date of birth
• Email address and, where provided, phone number
• Residential address (including city and country — for example, Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar)
• Government-issued identification documents submitted for KYC verification (e.g., CNIC, passport)
• Payment method details (wallet identifiers, bank account references) necessary to process deposits and withdrawals in PKR or other supported currencies
• Communications you send to our support team via Live Chat or email

3.2 Information Collected Automatically

When you access the Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation
• Device type, operating system and browser version
• Session duration, pages visited and features accessed
• Betting and gaming activity logs, including stakes, markets and outcomes
• Cookie and tracking data as described in Section 7

3.3 Information from Third Parties

We may receive supplementary information from identity verification services, fraud detection providers, and payment processors in the course of completing KYC and AML checks. This data is used solely for compliance and security purposes.

Legal Basis for Processing

We process your Personal Data on the following legal grounds:

How We Use Your Data

ep789c uses the Personal Data we collect for the following purposes:

1. Account Operation: To create, maintain and manage your registered account on the Platform, including login authentication and account settings.
2. Transaction Processing: To process PKR deposits and withdrawals via payment channels available in Pakistan, and to maintain accurate financial records for your account.
3. Identity Verification: To conduct KYC checks required to confirm your identity, age and eligibility to use the Platform, and to comply with AML obligations.
4. Customer Support: To respond to your queries submitted via Live Chat or email, and to maintain a record of support interactions for quality and compliance purposes.
5. Security and Fraud Prevention: To detect, investigate and prevent fraudulent, abusive or unauthorised use of the Platform, including multiple-account detection and pattern analysis.
6. Responsible Gambling: To monitor betting behaviour for indicators of problem gambling, enforce self-exclusion requests, and apply deposit or loss limits set by you.
7. Marketing (with consent): Where you have opted in, to send promotional communications about bonuses, new features and relevant sporting events. You may withdraw consent at any time by contacting our support team.
8. Platform Improvement: To analyse usage patterns and technical performance data in order to improve the Platform's features, speed and stability.

Data Sharing & Disclosure

ep789c does not sell, rent or trade your Personal Data to any third party for commercial purposes. We may share your data only in the following limited circumstances:

6.1 Service Providers

We engage carefully selected third-party service providers who assist with platform operations, including identity verification agencies, payment processing partners, fraud detection services, cloud hosting infrastructure and customer support technology. These providers are contractually bound to process data only on our instructions and to maintain appropriate security standards.

6.2 Regulatory and Legal Obligations

We may disclose Personal Data to competent authorities, regulators, courts or law enforcement agencies where we are required to do so by applicable law, valid legal process, or binding order. We will not voluntarily share data with Pakistani governmental bodies unless legally compelled to do so.

6.3 Business Transfers

In the event of a merger, acquisition, reorganisation or sale of assets, Personal Data held by ep789c may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained.

Cookies & Tracking Technologies

7.1 What We Use

The Platform uses cookies and similar technologies, including session tokens, local storage and pixel tags, for the following purposes:

• Essential Cookies: Required for the Platform to function, including maintaining your login session and remembering language preferences.
• Functional Cookies: Allow the Platform to remember your settings and personalise your experience.
• Analytics Cookies: Help us understand how the Platform is used so that we can improve it. Data is aggregated and does not identify you individually.
• Security Cookies: Detect and prevent fraudulent sessions and protect against automated attacks.

7.2 Cookie Control

You may configure your browser to block or delete cookies. Please note that disabling essential cookies may impair certain Platform functionality, including the ability to stay logged in or place bets. Refer to your browser's help documentation for cookie management instructions.

Data Retention

We retain Personal Data only for as long as is necessary for the purposes for which it was collected and to comply with applicable legal obligations. In general:

• Active Account Data: Retained for the duration of your account relationship with ep789c.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date, in accordance with standard AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years following account closure, or longer if required by applicable law.
• Support Communications: Retained for a period of three (3) years from the date of the interaction, unless a longer retention period is required by law or ongoing dispute.
• Marketing Consent Records: Retained until consent is withdrawn and for a further twelve (12) months thereafter as a compliance record.

On expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised.

Data Security

ep789c implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These include:

• Transport Layer Security (TLS/SSL) encryption across all data transmissions between your device and our servers
• Encryption of sensitive data fields at rest
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Regular security assessments and vulnerability monitoring
• Two-factor authentication options for player accounts
• Comprehensive audit logging of data access events

Your Rights

Subject to applicable data protection law and the Operator's legitimate interests, you hold the following rights with respect to your Personal Data:

• Right of Access: You may request a copy of the Personal Data we hold about you.
• Right of Rectification: You may request that we correct inaccurate or incomplete Personal Data.
• Right to Erasure: You may request deletion of your Personal Data where there is no longer a lawful basis for its retention, subject to applicable legal obligations (such as AML record-keeping requirements).
• Right to Restriction: You may ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including marketing communications.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact us using the details in Section 14. We will respond to verified requests within thirty (30) days. We may require proof of identity before processing a rights request.

International Data Transfers

ep789c may process and store your Personal Data in countries other than Pakistan, including the jurisdiction in which the Operator is incorporated or where our hosting infrastructure is located. Where Personal Data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to maintain protection equivalent to that described in this policy. By using the Platform, you acknowledge and consent to such international transfers.

Minors

The ep789c Platform is strictly intended for adults aged 18 or over — or the higher minimum age required by the Operator's applicable licence jurisdiction. We do not knowingly collect Personal Data from any person under the required minimum age. If we become aware that a minor has registered an account or provided us with Personal Data, we will take immediate steps to close the account and delete the associated data. If you believe a minor has registered on the Platform, please notify us using the contact details in Section 14.

Policy Updates

ep789c reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. Material changes will be indicated by updating the "Last Updated" date at the top of this page, and where practicable, we will notify registered Players via email. Your continued use of the Platform following publication of a revised policy constitutes acceptance of those changes. If you do not accept a revised policy, you should close your account and cease using the Platform.

We encourage you to review this policy periodically. Previous versions can be requested from our support team.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a data concern, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the Platform — the fastest method for urgent data queries.
• Email (plain text — not a link): [email protected]

Please include "Privacy Request" in your message subject line and provide sufficient detail for us to identify your account and the nature of your request. We aim to acknowledge all privacy queries within 48 hours and to resolve them within 30 calendar days. Support is provided primarily in English, with Urdu-language assistance available during scheduled hours.