Frequently Asked Questions

You must be at least 18 years old to register — or the higher minimum age required by the operator's applicable licence jurisdiction. Age verification is mandatory. ep789c will not permit underage persons to create or use an account under any circumstances. If we cannot verify your age, your account will be suspended until satisfactory documentation is provided.

ep789c may request a copy of a valid government-issued photo ID — a Pakistani CNIC, passport or driving licence — along with a document confirming your residential address, such as a utility bill or bank statement dated within the past three months. KYC is required before your first withdrawal and may also be triggered during routine account reviews.

No. Each person may hold only one account on ep789c. Creating duplicate, linked or otherwise associated accounts is a breach of our Terms & Conditions and will result in all associated accounts being permanently closed. Any Bonus Funds or winnings held in duplicate accounts may be forfeited. If you have accidentally registered twice, contact our support team immediately.

Click the "Forgot Password" link on the login page and enter the email address registered to your account. A password reset link will be sent to that address. Follow the instructions in the email to create a new password. If you no longer have access to that email address, contact our 24/7 Live Chat support team for assisted account recovery.

ep789c supports a range of payment channels commonly used in Pakistan. These include certain mobile wallet services and bank transfer options that Pakistani players may recognise. Specific availability depends on provider policies at any given time. ep789c does not claim that any bank or payment provider — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah — endorses or supports online gambling activity.

Minimum deposit amounts vary by payment method and are clearly displayed at the point of transaction within your account. The limits are shown in PKR. We recommend checking the cashier section of your account for the current minimums applicable to your chosen payment channel, as these can be updated from time to time.

Withdrawal processing times depend on the method you choose and whether KYC verification has been completed on your account. Once your withdrawal is approved, transfer times vary by channel. All withdrawal requests are subject to standard AML review. Pending KYC verification can delay withdrawals — completing your identity verification early avoids hold-ups when you need to cash out.

As a standard security practice, ep789c processes withdrawals to the same payment method used for your deposit, wherever technically possible. If your original payment method is no longer available, we may require additional KYC documentation to approve a withdrawal to an alternative method. This policy protects your account against unauthorised withdrawals and is a standard AML control.

ep789c does not impose its own transaction fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or payment processor may charge their own transfer or conversion fees, over which ep789c has no control. If currency conversion applies, the applicable exchange rate will be displayed prior to confirming your transaction.

ep789c covers a broad range of sports markets, with particular depth in cricket — including Pakistan domestic cricket, PSL, T20 Internationals and ICC tournaments. Football, UFC and combat sports are also well represented. In-play live betting is available on selected events, letting you place bets as the action unfolds during a match.

In-play betting lets you wager on a cricket match while it is actively in progress. Odds update in real time based on the current match situation — runs scored, wickets fallen, overs remaining. Markets may be temporarily suspended between deliveries or during a review. Bets are only confirmed once a bet reference number is generated; any bets placed during a suspension will be voided.

ep789c offers a full casino suite including live dealer tables — roulette, blackjack, baccarat and more — streamed in real time. The slots library spans hundreds of titles across various themes and volatility levels. Crash games, virtual sports and other fast-play formats are also available. Game availability may vary; browse the full catalogue once you are logged in.

All casino and slot games on ep789c use certified Random Number Generator (RNG) technology, which ensures every spin, card deal or dice roll is statistically independent of the one before it. Return-to-Player (RTP) percentages shown are theoretical averages calculated over millions of rounds and do not guarantee any individual session outcome. Gambling always carries risk.

If an event is abandoned or postponed before the minimum required play for settlement purposes, outstanding bets on that event will generally be voided and your stake returned. Specific settlement rules depend on the sport, the market type and whether the event reaches the threshold defined in our betting rules. Always review the individual market rules before placing your bet.

A wagering requirement means you must stake the bonus amount (and sometimes the deposit amount) a specified number of times before any bonus-derived winnings can be withdrawn. For example, a 20x wagering requirement on a PKR 2,000 bonus means you must wager PKR 40,000 on eligible games before the funds become withdrawable. Full terms are shown on each individual promotion page.

No. Wagering contribution rates vary by game type. Sports bets and certain slots may contribute 100%, while live casino games, table games and other titles may contribute at a lower rate (for example, 10% or 0%). The exact contribution rates for each bonus are listed in the individual promotion's terms and conditions. Check these before choosing how to clear your wagering requirement.

Bonus Funds cannot be withdrawn before the full wagering requirement has been met. If you request a withdrawal before clearing the wagering requirement, the bonus and any winnings generated from it will be forfeited, and only your real-money balance (minus any outstanding deposit requirements) will be processed. Review the terms of each promotion before opting in.

Yes. All bonuses on ep789c have an expiry date or time window within which the wagering requirement must be completed. This is stated clearly in the promotion terms before you opt in. If the wagering requirement is not met within the given time frame, the bonus and any associated winnings will expire and be removed from your account automatically.

ep789c regularly features ongoing promotions for existing players, including reload bonuses, free bet offers tied to major cricket and PSL events, and casino-specific promotions during ICC tournaments and other flagship fixtures. Log in to your account and visit the Promotions section for current offers. Eligibility and terms vary by promotion. No promotion guarantees a profit.

ep789c uses TLS/SSL encryption across all data transmissions, encrypts sensitive data at rest, and applies strict role-based access controls to limit staff access to personal information. Two-factor authentication is available for your account. We also maintain comprehensive audit logs and conduct regular security assessments. Full details are in our Privacy Policy.

Deposit and loss limits can be set directly from your account settings at any time at no cost. Choose a daily, weekly or monthly cap in PKR. Once active, the platform will automatically block any transaction that would exceed your chosen limit. Reducing a limit takes effect immediately; increasing a limit is subject to a mandatory cooling-off delay to protect against impulsive decisions.

Self-exclusion is a tool that allows you to permanently or semi-permanently block yourself from accessing the ep789c platform. It is designed for players who feel that gambling has become harmful. To activate self-exclusion, contact our 24/7 Live Chat support team or email [email protected]. Once applied, self-exclusion cannot be reversed during the active period. See our Responsible Gambling page for full details.

ep789c does not claim to be licensed or authorised by any Pakistani governmental or regulatory authority, including the PTA, the State Bank of Pakistan, or any provincial body. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act, 1977. Players are solely responsible for determining whether their use of the platform is lawful in their location. This is not legal advice.

Stop playing immediately and use one of the responsible gambling tools available in your account settings — a cooling-off period or self-exclusion are the most effective immediate steps. Then speak to someone you trust, or consult a healthcare professional. Internationally recognised peer-support organisations such as Gamblers Anonymous can also provide guidance. Our Responsible Gambling page has comprehensive information and next steps.